Install/Run (PC)

Where can I download <ROM>?

Can I play <ROM> overseas?

I cannot install/access the game.

What is the recommended specfiications for <ROM>?

Install/Run (Mobile)

[AOS] I want to uninstall and reinstall the app.

[AOS] Is there a way to automatically update <ROM> on Android devices?

How to revoke smartphone app permissions?

Account

Can I play using a guest account?

Where can I find the Game Membership Number?

I want to cancel my membership.

I can't login because it says 'my access is restricted'.

Payment

I didn't receive the purchased item.

[Common] How do I get a refund?

[Google] I want to prevent unauthorized purchases.

[Google] How can I check my Google Play Store order number?

[Apple] How can I check the order number on the Apple App Store?

System

Can I use a gamepad or controller on mobile?

[Mobile] I can't hear the game sound.

[Mobile] Sound is still playing even in silent mode.

[Mobile] I don't want to receive push notifications.

[Mobile] The game is draining my battery.

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Game

I purchased a paid item, but it's not in my bag.

I summoned an Epic/Legendary Class but it's not in my class list.

I got an Epic grade or higher Costume or Guardian, but it doesn't show.

Where can I get the Mileage?

Can I restore if I made a crafting mistake?

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